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Every email we send takes a small amount of someone else’s attention. One extra CC or unnecessary reply might seem harmless, but multiply that across an entire organisation and the collective cost becomes enormous. What happens when we start treating attention as the shared resource it really is?
Read MoreNearly 300 EAs were asked to identify the next action for a real email in their inbox. After a long silence, just one answer appeared: Delete. What happened next revealed something important about putting next-action thinking into practice.
Read MoreWhat happens when the structure that keeps your inbox under control suddenly disappears? Two recent client conversations revealed just how much we rely on a good triage system — often without even realising it. The problem isn't always the volume of email. Sometimes, it's the structure that's missing.
Read MoreAfter 20 years of managing email, many experienced EAs are still missing one crucial piece: structure. Discover the WHEN, WHAT, WHERE framework that can change the way you manage email every day.
Read MoreFewer than 25% of EAs use the inbox model that positions them as a true strategic partner. Explore the three models of inbox management and why the Chauffeur model creates greater clarity, trust and efficiency.
Read MoreMost email strategies create “open loops” that keep unfinished tasks on your mind. Discover why they don’t work—and how the 4D framework can help you finally close the loop.
Read MoreWatch and/or listen to the recent podcast interviews I did with Chris Ashmore about my new book ‘Triage Your Inbox’.
Read MoreEmail volume is the most common frustration, but it's rarely the real cause of overwhelm. Discover why the lack of a clear process—not the number of emails—is what keeps inboxes out of control, and how a simple triage system can change that.
Read MoreHere is a draft letter/email and other tips to help you get approval for NEW Outlook training from your Executive/Employer.
Read MoreAt last week’s ThinkTank PA Corporate Summit, I asked the room full of 300 EAs and executive support professionals a simple question - "How long have you been using email?" Their answer stopped me for a second.
Read MoreYour ‘Next Action’ column works fine for emails but not for calendar invite. It's a small glitch with a real cost for any EA managing a busy calendar. Here's why it happens, and four suggested workarounds that fix it.
Read MoreThis post looks at how to use AI to sharpen your thinking (never as a substitute for it) and how your intuition is now more important than ever.
Read MoreHere’s an overview of key differences between Classic Outlook and New Outlook, showing where familiar functions you used in Classic can be found in the NEW Outlook. Plus a few tips for other efficiencies, compiled by Lori Byland at Intel in San Diego.
Read MoreIf your organisation has recently migrated — or is about to migrate — from Classic to New Outlook, you're not alone in finding it disorienting. This new training program will help navigate that change — with confidence, not confusion.
Read MoreA sneak peek at what’s inside the book, and why each part is designed the way it is.
Read MoreThe survey shows that Classic Outlook remains the dominant platform (77%), but more than one-third of users are already using New Outlook and one-quarter use Outlook Online.
Read MoreA digital transformation initiative that aims to reduce digital overload and improve workplace effectiveness during the transition to New Outlook.
Read MoreWe expected AI tools to free up time for meaningful work. Instead, early data suggests they may be doing the opposite.
Read MoreI am currently in Portugal contesting the first round of the European Historic Rally Championship with my brother in a 1970s Ford Escort (the prominent rally car of it’s era).
Read MoreThe Triage View continues to revolutionise the way email is managed by EAs. See the following feedback from recent EAs who loved the impact of settng up the Triage View and Process has made for their email and workload management habits.
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